Water eBilling Sign-Up

Account Number (8-digit number as it appears on water bill)

Owner Name (full name exactly as shown on water bill)

Email Address

Confirm Email Address

Phone Number (10-digit, example: 8076252255)

I agree that by signing up for Water eBilling I will no longer receive paper water bills in the mail. It is my responsibility to inform the City of Thunder Bay of any email address changes.

Personal information on this sign-up form is collected under the authority of the Municipal Act, 2001, S.O. 2001, c. 25, s 8(1), 9, and 10(2), ss 3, and will be used to maintain a record of customer contact information and communicate with customers about matters relating to water services and tax accounts. Questions about this collection should be directed to the Supervisor- Water Billing & Collections, Revenue Division, 501-34 Cumberland St. N., Thunder Bay, Ontario, P7A 4L3, Telephone (807) 625-2255.

If your email notification cannot be delivered (e.g., due to an invalid email address), your eBilling enrollment will be cancelled. Your current bill, along with a notice instructing you to contact our office to update your email address, will be sent by mail. Please note that any penalties or fees from late payments will still apply and cannot be waived.